Refund policy

Returns & Refunds

We want you to feel confident ordering from MedaSquare.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To request a return, contact us at info@medasquare.ca with:

• Your order number
• The product you would like to return
• A brief reason for the return

Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Opened or Used Products

Because MedaSquare products are personal-care and cosmetic products, we may be unable to accept certain heavily used, contaminated, or improperly handled products.

If you are requesting a return because you are dissatisfied with a product, contact us and we will review the request.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at info@medasquare.ca.

Please include your order number and, where applicable, photos showing the issue.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution.

Refunds

Once a return or refund request has been approved, refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or we made an error fulfilling your order.

Return Shipping

Unless the return is the result of an incorrect, damaged, or defective order, return shipping costs are the responsibility of the customer.

Final Sale Items

Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Contact

For return or refund questions, contact:

MedaSquare
info@medasquare.ca